Services provided:
The company is obligated to provide the services agreed upon within the framework of the contract (What Sapp - phone call - e-mail - attendance in person)
Hotels:
The company is not obligated to send the reservation confirmation from the hotels, but
rather to send the invoice from the company to the customer to confirm the reservation
only. Are not responsible for any cost, especially when requesting a driver to go to any
other place not mentioned in the program.
Prices do not include any personal expenses such as (baggage- carrying services - room
services - using anything in the room's mini-bar - laundry - phone calls - early check-in
or late check-out at hotels - etc.).
Check-out from the hotel at (12:00) noon at the latest, and the customer shall bear any
costs that the hotel may impose as a result of his delay.
We are not responsible for any actions that appear in the hotel.
Some hotels take a security deposit upon check-in, according to the hotel's accommodation policies.
Tourist Tours:
All tourism programs do not include entry fees for tourist places Provide transportation
as agreed - A free day without a car. Tours are 8-9 hours in duration, and any additional
tour after scheduled hours will be an additional cost.
Company obligations/customer rights
The mission of Alanwaralshmalyt Travels is to provide tourism services to customers.
Our services may be subject to change, modification or deletion. We do not bear any
responsibility due to the unavailability of the service, cancellation of some of its items,
increase in prices, climate changes or state conditions (closures and locations). Tourist
events (because of supplierPolicies or for other reasons).
In the event that the customer is not satisfied with the company’s services, the company
has the right to cancel the contract in the event that the hotels agree to recover the
remaining amount The deposit paid for a tourist program and the non-refundable visa in
case of canceling the program.
Visas:
In the event of a refusal from the visa site, the amount will not be refunded. If customer requests to re-do the visa, the customer must pay the visa amount again.
The Tickets:
The company is not responsible for determining the seats, and in the case of the customer's request, an additional amount will be paid If the customer requests to change the date of the flight, the customer shall bear the additional amount required by the airlines the amount paid for tickets is non-refundable
Amendment and cancellation policy:
Applying fees for cancellation or change of reservation according to the date of the
cancellation request, and these fees increase as the date of cancellation or change
approaches the date of travel to a rate of up to 100%.
If you do not travel without notifying the company, the customer will be charged 100%
Of the total value of the trip, no refunds will be made at all.
In the event of cancellation on the day of the scheduled flight date, the full amount will
be deducted and no amount will be refunded.
In the case of the client requesting the modification of any service in a tourism
programs program will be rescheduled and the price will change according to the
service.
If you are not satisfied
with any aspect or service of the services, you can
contact the office directly